Classes of Travel
Classes of Travel
Settle & Carlisle Circular
Frequent travellers with Statesman Rail and thought it was time I left a review. I find it to be one of the slicker operators of train tours and their current Covid arrangements have been well thought out. To be honest, the measures are so cleverly implemented you don't even realise anything has changed which works well because you are safe but still get to have the same experience, if not better. The staff, in particular Sandra and Christine are always so friendly and helpful and genuinely appreciate returning customers. They often stop for a chat with us and positively look for ways in which to make your journey even better. They interact well and are especially mindful if any of your party has additional needs. Even wearing a face mask, the warmth still exudes from them, even though it must be uncomfortable. If you are going to travel with any train company for the first time then I would suggest either these or their sister company Saphos. They were my first foray into train tours and admittedly are always my benchmark for comparing other tours - they are still number one! Recently went on the Settle-Carlisle circular and it was just perfect in these times, a gorgeous day out in a safe environment with no worries of a carriage filling up because of course it is all pre-booked. I've already booked for next year for something to look forward to. Thank you Statesman Rail for providing the service you do and being able to continue through this pandemic. I should imagine with the changes you have made it has impacted on your finances somewhat with the Covid restrictions on seating but you have ploughed through like real troopers and been able to provide a little bit of sunshine!
Consistently Good – A S
October 31, 2020
Cornish Riviera Statesman
The Cornishman, Friday 25th September – Sunday 27th what a wonderful weekend of bright sunny weather as we travelled from chilly Chesterfield to Penzance with the English countryside displayed at its best. This was our first trip of this type and was compensation for other cancelled holidays in 2020. From the minute we were first welcomed on the platform to the time we left on our return we received superb service. The food was delicious and well spread throughout a long journey. Any fears about safety at this difficult time were quickly dispelled. The clear perspex screens between the bays of seats, the hand sanitiser pens for each guest, all staff wearing masks throughout (for 12 hours, that's hard), further sanitisers at the entrance to each coach, and the cleanliness of all areas quickly reassured. The coach in which we travelled seemed brand new, just like when it came out of the works about 1957, and so it should. It had been almost completely rebuilt, the woodwork and upholstery were immaculate. It ran more smoothly than it would have done when it was new. Onboard Services Manager James Humphreys and Train Manager Sandra Jones were ably supported by a keen and attentive team. We thank them all, including the chefs and drivers working unseen, for their parts in creating a most memorable journey. On the Saturday we made use of Cornish buses and did a lot of walking. St Ives, Marazion and Mousehole as well as Penzance itself. Expensive, indeed. Value for money, yes! Would we do that trip again? Probably not – because it was so good any repeat couldn't possibly beat, or match, that wonderful weekend! Those who didn't book, and those who did but cancelled, missed a tremendous experience. OK, one very slight gripe. 1950s railway carriages are well heated, but don't have thermostats. It's either on or off, with the windows for any finer control.
Magical Journey of Luxurious Discovery – Bradway
September 25, 2020
Torbay Riviera Statesman
Just returned from an "out of life" experience with Statesman Rail from Truro to Dartmouth. Have to give this company the highest accolade after an amazing day out. Excellent service throughout, remarkable food and drink, charming and very friendly Train Manager and staff all eager to please. Covid procedures under control at all times. Remarkable quality carriage restoration evoking the bygone days of luxury train travel.
Service With A Smile – Diane R
September 26, 2020
Torbay Riviera Statesman
My mum and I took the English Riviera Statesmen trip from Redruth. Greeted with red carpet and seated in the pullman dining first class carriage our adventure began. Wonderful staff who took the time to chat with us, amazing service, amazing train, amazing food and an amazing day making memories with my mum. We could not fault a single thing. Worth every penny we are now considering booking Scotlands West Highland trip. Thank you for a wonderful day.
Amazing trip – Nick P
September 26, 2020
Dorset Coast Statesman
Enjoyed a wonderful day trip to Poole - our second time travelling 1st class with Statesman Rail - and can't wait until they run another one on our route again. Covid 19 safety precautions made us feel very safe on board (we were all issued with complimentary antiseptic sprays) and the staff were excellent, very charming and attentive, constantly coming around with tea and coffee. Although we didn't have a set meal, the snack food provided was more than enough (but looking through the windows at the layout in the 1st class dining carriages I think we might be tempted next time!)
A Wonderful Day Out – Marjorie H
September 16, 2020
English Riviera Statesman
I felt I wanted to write and tell you what a wonderful day my wife plus two friends had on your train trip to Torquay yesterday (18th July). We travelled “Pullman Class” with all meals. The train looked so good, especially the inside of the coach – it was immaculate. The toilets were particularly impressive and inviting. The meals served were probably the best we have ever had on a train (we regularly go on Great Rail Journey holidays, the Railway Touring Company outings and Great Central Railways excursions).However the greatest praise is due to the staff, they made us feel so welcome and special. Every one of them was willing to chat and continually smiled (beneath their masks). Nothing was too much trouble for them, even at the end of a very long day the service was still outstanding. You should feel very proud of your company. I am quick to criticise when things go wrong but am very happy to compliment when I think something is above expectation, and the trip to Torquay was definitely that. The icing on cake was the wonderful sunshine in Torquay during our visit – organised by you, I am sure!
Chris Blake – St Neots
July 18, 2020
English Riviera Statesman
Pullman Class travel started the moment the train stopped at Kidderminster for us to board with a red carpet greeting from the staff. We were guided to our seats and from then on we wanted for nothing. The comprehensive menu was only surpassed by the unbelievable quality of service from the staff, no request was too much for them. We travelled in luxury and were fed beyond belief all the way to Torquay arriving half an hour early. After approximately five hours of sampling the delights of the resort we were met at the station for the return journey with a punctuality rivalling Japanese Railways, oh and the red carpet both off and back on in Torquay.
The return journey was luxury and food for every mile. Dinner started in the West Country and finish in the West Midlands, a magnificent banquet with wonderful service throughout. A journey that you wished would never end, but it had to and yes with a red carpet.
An experience that will never be forgotten and also won't be the last for us with Statesman.
What a truly wonderful day – Dave (Halesowen)
July 27, 2019
Lord of the Isles Statesman
It is the best way to see thecountry. The Pullman carriages are superb, the staff are amazing, nothing is too much trouble and the food is super. We were lucky with the weather so were able to enjoy the whole experience, we had a marvellous time.
A Wonderful Experience – A Houghton
October 21, 2019
Lord of the Isles Statesman
I do like travelling by train anyway, whether it be in the UK, in Europe or in North America, but this Pullman Class 3-day trip to northern Scotland was simply delightful. My wife and I shared a table for 4 with two others, people who were strangers to us as we were to them, and it was certainly a huge piece of luck that we all got on very well indeed together. But even if we had not had such good conversation, that would not have affected the quality of the rest of the experience provided. The total presentation was lovely, starting from the welcome on board, with a beautifully laid table and Buck's Fizz (I was not the only one to say that simple champagne would be fine -- which was immediately provided). Service was immaculate and friendly throughout the 3-day trip. Food was really excellent, and the 7-course lunch on the return trip on Sunday was wonderful. That might sound like a lot, but when spread out gently over 3 hours, it was just a delicious series. The Inverness hotel was one I would be happy to return to, and our 2 nights' stay there was flawless. The intermediate day trip to Eilean Donan castle was the fulfilment of a long-standing wish, and I'm looking forward to a reprise to the Lake District and a 4* hotel.