For your peace of mind, and to conform with social distancing requirements the total number of passengers on each train will be reduced with clear Acrylic safety screens fitted between each bay of seats.
A maximum of 4 passengers will be allocated seats across each bay of 6 and throughout the journey there will be an enhanced level of housekeeping in the lavatories and in the actual carriages the shelves, handles and doors will be regularly cleaned along with hand sanitisers available for use along with each passenger being issued with a complimentary hand sanitiser pen.
Leisure and hospitality venues are being allowed to open providing they can meet government guidelines. All our seating plans meet or exceed the 2m or 1m (plus) requirements and as a result, we will not require customers to wear face coverings when seated in our carriages.
Of course, if customers do wish to do so then they can, and we would recommend wearing a face covering when visiting the lavatory or buffet (the buffet counter is fitted with an Acrylic safety screen).
It is a mandatory requirement that face coverings are worn when entering the station and on platforms. We will carry a small stock of face coverings on our services so that should a passenger lose or break theirs we can help and ensure such an issue does not spoil their day.
CORONAVIRUS (COVID-19) GUIDANCE FOR TRAVELLERS
An immense amount of work has been taking place to introduce and maintain various measures to reduce the risks to our customers and personnel in line with government guidelines. This brief is designed to demonstrate the measures we are taking to provide a safe and enjoyable environment on board our services.
COVID- 19 SYMPTOMS
If you or anyone who is intending to travel on our services have had any of the below symptoms within the last 14 days, then can we request that you do not attempt your journey with us. Please contact our reservation office who will be able to discuss possible options in relation to the reservation of the individual(s) effected in your party.
MOST COMMON SYMPTOMS
LESS COMMON SYMPTOMS
ON-BOARD OUR SERVICES
During these unprecedented times, new measures have been introduced by us to protect you further. These include:
Hand Sanitiser dispensers in every lavatory and vestibule end area (see figure 1)
ENHANCED CLEANING REGIME
Enhanced cleaning regime of door handles, grab rails and associated on board fixtures and fittings etc
COVID-19 STAFF TRAIING
Staff will undertake specific Covid-19 training
Reduction in passenger capacity
General reduction in passenger capacity of 40% within the
coaches to allow for greater social distancing (see figure 3)
Hand sanitiser pens for every customer available on your table
Installation of clear Acrylic safety screens between each seat back to provide for a partial physical barrier between groups of passengers (see figure 2)
NEW SEAT NUMBERING SYSTEM
New seat number system to eliminate gatherings at entrance doors (explained below)
Use of a VIRO Safe Machine to sterilise the carriages prior to customers boarding (see figure 4)
NEW SEAT NUMBERING
Your travel documents will state which coach and which door they must use to access their reserved seats. The coach seats are to be re-numbered 1 to 42 and access will be through door 1 for seats 1-18 and door 2 for seat 19 -42. This is designed to minimise contact with other passengers on the service.
Figure 3 / The below diagrams illustrate examples of seating arrangements
A: Parties of 2 travelling together from
the same household or social bubble
B: Parties of 3 or 4 travelling together from
the same household or social bubble
C: GENERAL COACH DIMENSIONS
Figure 4 / Cabin sterilisation equipment
WHILE AWAITING THE SERVICE AT THE STATION
While awaiting the service at the station, guests are highly recommended to observe the 2m social distancing guidelines and most stations now expect anyone using the station to wear a face mask or covering. We would encourage customers to help these station operators with the control measures put in place.
At most stations, our staff will be on hand to assist and answer any questions you may have. This may not be possible at all station stops, so again can we request that you do all you can to comply with any requests from station operators.
When the train arrives, all the carriages will have the specific coach letter displayed within the windows at either end with the addition of stickers displaying DOOR 1 and DOOR 2 (see below) on the entrance door windows. As stated above, customer will be directed to the appropriate door for their allocated seat numbers.
LSL TOC have an appointed approved supplier to clean our services both internally and externally. During these times, the cleaning regime both on board and at our depot has been increased.
This means that you may see members of our cleaning team around the train during the day carrying out a greater frequency of cleaning on door handles and any other necessary areas.
All customers are advised to use the sanitiser pens provided on a regular basis throughout the journey.