Chris Blake – St Neots21 Jul 2020
I felt I wanted to write and tell you what a wonderful day my wife plus two friends had on your train trip to Torquay yesterday (18th July). We travelled “Pullman Class” with all meals. The train looked so good, especially the inside of the coach – it was immaculate. The toilets were particularly impressive and inviting. The meals served were probably the best we have ever had on a train (we regularly go on Great Rail Journey holidays, the Railway Touring Company outings and Great Central Railways excursions).However the greatest praise is due to the staff, they made us feel so welcome and special. Every one of them was willing to chat and continually smiled (beneath their masks). Nothing was too much trouble for them, even at the end of a very long day the service was still outstanding. You should feel very proud of your company. I am quick to criticise when things go wrong but am very happy to compliment when I think something is above expectation, and the trip to Torquay was definitely that. The icing on cake was the wonderful sunshine in Torquay during our visit – organised by you, I am sure!