Statesman Rail - Terms and Conditions of Booking, Travel & Use of this Website.
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All tickets must be booked and paid for in full, in advance.
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Each ticket is allocated to a seat reserved for each customer and tickets are only issued when full payment for the tour has been received.
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Credit and debit card payments are taken at the time of booking.
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On-line bookings will receive a transaction number upon completion – this will be followed by an email confirmation which you should print off and keep.
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Bookings made by telephone will be verbally acknowledged at time of booking followed by written confirmation.
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We are regrettably unable to accept bookings where payment is by cash, cheque or postal order.
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Seating requests are welcome and we will endeavour, where possible, to meet the requirements specified.
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Tickets will be dispatched, along with confirmed timings, approximately 7 days before the tour, however please note that we cannot send tickets without confirmed timings and we rely on third parties to supply these. Also be aware that provisional timings shown in any publication can vary from the final confirmed timings, you are advised to check these thoroughly upon receipt of your tickets and ensure you are at your departure station in good time.
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Unless specified in Statesman Rail literature, your ticket price does not include transportation or entry to other attractions.
- We do not accept 'pay on the day' customers', nor do we offer part fares for any tours.
Cancellations made up to 40 days prior to the tour receive a full refund (less an administration charge of £20 per person for day tours, or £50 per person for 2/3 day tours); between 39 days and up to the day of travel no refund is offered. All requests for refunds must be made in writing to our office - In the unlikely event of a trip being cancelled by Statesman Rail all monies shall be refunded but no other liability shall be incurred.
We will be pleased to accept requests to transfer existing bookings (subject to availability) onto similar trains of equal duration, prior to 60 days before travel; however an administration charge of £10 per passenger will be levied.
On steam hauled tours every effort is made to run with the advertised locomotive however, in times of difficulty such as high fire risk, locomotive failure or restrictions imposed by third parties ‘Statesman Rail’ reserve the right to substitute locomotives as necessary, including substituting a steam locomotive with a diesel locomotive. This will only be considered as a last resort and no refund will apply.
The departure/arrival times shown in any publication or website are ‘provisional’ being an approximation based on the best information we have when the tour is first planned, however you should be aware that these can vary considerably when the confirmed timings are received from Network Rail and we are unable to consider a cancellation or transfer due to the confirmed timings being different to provisional ones previously advised. We cannot be responsible for any amended journey required to/from the departure/arrival station.
Statesman Rail reserves the right to refuse access to, or remove from the train, any person or persons who are considered to be using inappropriate behaviour, affecting the safety of the train and its passengers, spoiling the enjoyment of other passengers on the train, or failing to comply with any reasonable requests made by a member of the train’s staff.
Unfortunately, neither pets nor bicycles can be conveyed on our trains.
In compliance with UK law and for the comfort and safety of everyone on our trains we operate a strict ‘No Smoking’ policy. This also includes all station platforms whether covered or uncovered.
All luggage, cameras and personal effects are carried at your own risk. Statesman Rail accepts no liability for any loss or damage. On weekend tours passengers are responsible for the conveyance of their own luggage between the train, transfer coaches and hotels and as such it is advisable not to ‘overload’ one and to ensure cases are easily manageable.
If you have any issues during the tour please bring them to the immediate attention of the on-train management so that there is an opportunity to rectify the situation. It is unreasonable to take no action at the time and subsequently write a letter of complaint to the company. If the problem is not resolved then please put your complaint in writing to arrive in our office no later than 10 days after the completion of the tour.
We strongly advise that you purchase travel insurance when booking any UK holiday for your own protection and peace of mind. We are regrettably unable to arrange this for you.
In the interests of other customers our Pullman & Premier dining carriages are not considered a suitable environment for children under the age of 12 years and are therefore unable to accept bookings for such. However we are pleased to accept bookings for children in Standard and First Class only.
Meals are provided to a set menu and we can offer a vegetarian option to our dining customers providing the request is made to our office at least 7 days prior to the tour. It is not possible to request vegetarian options on the day of travel. Regretfully we are unable to cater for any other special dietary requirements (i.e. nut allergy, vegan, gluten free diets etc). It is not possible for guests to bring on board their own alcoholic drinks for consumption in Premier or Pullman class.
On the day of operation, all reasonable efforts will be made to ensure that the excursion runs as planned, but Statesman Rail cannot accept any responsibility for any events or circumstances under the control of third parties and are only responsible for returning passengers to their joining stations, nor can we accept any responsibility for missed connections as a result of early or late running of our excursions.
Due to the age and construction of our train it is not possible to board in a wheelchair, however we will be pleased to convey disabled and mobility restricted passengers, whenever possible, provided they can move to their reserved seats with the help of an able bodied carer as our staff are regrettably unable to assist, the wheelchair then being folded by yourselves and stored at the end of the carriage. Some of the platforms on our tours are much shorter than our train which may necessitate walking through a number of carriages when boarding or alighting, in addition the platforms at some remote stations are rather low or accessible only by a footbridge. Our trains are normally only allowed a 2 minute stop at each departure station so fast boarding/alighting is required in order to avoid delaying other trains. These points should be borne in mind for guests who may have mobility issues. We are unable to convey motorised scooters, buggies or electric wheelchairs at any time.
All details about our tours are offered in good faith based on information from our suppliers and their contractors. Whilst we endeavour to run our tours to the proposed routes and timings, with the specified rolling stock, locomotives, itineraries and options in place, we reserve the right to alter these at any time and shall not incur any liability to any person who has bought, or contracted to buy a ticket, or tickets as a result of any such changes.
The copyright of material used on our website and publications belongs to 'Statesman Rail Ltd', all rights reserved. Except solely for your own personal and non-commercial use, no part of our website or publications may be copied, adapted, modified, distributed, transmitted, displayed, performed, reproduced or published without the prior written permission of 'Statesman Rail Ltd'. Any prohibited and unlawful use of material on our website or publications will result in legal action.
Tickets are issued subject to the above conditions and your booking constitutes acceptance of these conditions.
