Terms and Conditions of Booking & Travel
Tickets
• All tickets must be booked and paid for in full, in advance.
• Each ticket is allocated to a seat reserved for each Customer and tickets are only issued when full payment has been received.
• Credit and debit card payments are taken at the time of booking.
• On-line bookings will receive a transaction number upon completion – if you require acknowledgement of your booking, please request by e mail at time of booking.
• Bookings made by telephone will be verbally acknowledged at time of booking and no postal confirmation will normally be sent.
• Seating requests are welcome and we will endeavour, where possible, to meet the requirements specified.
• Tickets will be dispatched, along with confirmed timings, and you should receive this no later than 7 days prior to the date of departure.
• Unless specified in Statesman Rail literature, your ticket price does not include transportation or entry to other attractions.
• We do not offer pay on the day fares, and all reservations for our tours must be made in advance via our website or reservations office.
Refunds
Cancellations by the customer prior to 30 days of the departure date receive a full refund less an administration charge of £20 per person for one day tours or £50 for tours longer than one day, between 30 days and the day of travel no refund is normally offered. All requests for refunds must be made in writing to our office. In the unlikely event of a trip being cancelled by Statesman Rail all monies shall be refunded but no other liability shall be incurred.
Transfers
We will be pleased to accept requests to transfer existing bookings, subject to availability, onto different trains. An administration charge of £10 per passenger will be applicable in this case.
Locomotives
On tours using specified Heritage Locomotives, whether steam or diesel, every effort is made to run with the advertised locomotive however, in times of difficulty such as high fire risk or locomotive failure Statesman Rail reserve the right to substitute locomotives as necessary, including substituting a diesel locomotive for a steam locomotive. This will only be considered as a last resort and no refund will normally be offered.
Restrictions
Statesman Rail reserves the right to refuse access to, or remove from the train, any person or persons who are considered to be using inappropriate behaviour, affecting the safety of the train and its passengers, spoiling the enjoyment of other passengers on the train, or failing to comply with any reasonable requests made by a member of the train’s staff.
Unfortunately, neither pets nor bicycles can be conveyed on our trains.
In compliance with UK law and for the comfort and safety of everyone on our trains we operate a strict ‘No Smoking’ policy. This also includes all station platforms whether covered or uncovered.
All luggage, cameras and personal effects are carried at your own risk. Statesman Rail accepts no liability for any loss or damage. On weekend tours passengers are responsible for the conveyance of their own luggage between the train, transfer coaches and hotels and as such it is advisable not to ‘overload’ one and to ensure cases are easily manageable.
Operation
On the day of operation, all reasonable efforts will be made to ensure that the excursion runs as planned, but Statesman Rail cannot accept any responsibility for any events or circumstances under the control of third parties and are only responsible for returning passengers to their joining stations, nor can we accept any responsibility for missed connections as a result of early or late running of our excursions.
Complaints
If you have any issues during the tour please bring them to the immediate attention of the on-train management so that there is an opportunity to rectify the situation. It is unreasonable to take no action at the time and subsequently write a letter of complaint to the company. If the problem is not resolved then please put your complaint in writing to arrive in our office no later than 10 days after the completion of the tour.
Travel Insurance
We strongly advise that you purchase travel insurance when booking any UK holiday for your own protection and peace of mind. We are regrettably unable to arrange this for you.
Dining Options
Meals are provided to a set table d’hôte menu and we can offer a vegetarian option to our dining customers providing the request is made to our office at least 7 days prior to the tour. It is not possible to request vegetarian options on the day of travel. Regretfully we are unable to offer any other special dietary requirements (i.e. nut allergy, vegan, gluten free diets etc). It is not possible for guests to bring on board their own alcoholic drinks for consumption in Premier or Pullman class.
Wheelchairs & Mobility
Due to the age and construction of our train it is not possible to board in a wheelchair, however we will be pleased to convey disabled passengers whenever possible provided they can move to their reserved seats with the assistance of a carer, the wheelchair then being folded and stored at the end of the carriage or in our brake vehicle. Some of the platforms on our tours are much shorter than our train which may necessitate walking through a number of carriages when boarding or alighting, in addition the platforms at some remote stations are rather low or accessible only by a footbridge. These points should be borne in mind for guests who may have mobility issues.
We are unable to convey motorised scooters or buggies at any time.
Important Information
All details about our tours are offered in good faith based on information from our suppliers and their contractors. Whilst we endeavour to run our tours to the proposed routes and timings, with the specified rolling stock, locomotives, itineraries and options in place, we reserve the right to alter these at any time and shall not incur any liability to any person who has bought, or contracted to buy a ticket, or tickets as a result of any such changes.
Tickets are issued subject to the above conditions and your booking constitutes acceptance of these conditions.
